STUDIO POLICY · 01
Privacy Policy
We collect only the information needed to operate the storefront, answer purchase inquiries, process payment, fulfill orders, and provide customer care.
Last updated · August 30, 2026Information we receive
When you send a private purchase inquiry, we receive your name, email address, country or region, selected pieces, and any note you choose to provide. When payment is available and you place an order, the payment provider supplies the payment status and the contact and delivery information needed to complete your purchase.
How we use it
We use inquiry information to reply with availability and next steps. We use order information to confirm payment, prepare and ship your purchase, provide customer service, prevent fraud, and maintain necessary business records. We do not sell customer information.
Storefront storage
Your shopping bag is saved in your browser so your selection remains available as you move through the site. Payment is processed by PayPal under PayPal’s own privacy practices.
Submission security
To limit automated checkout and inquiry abuse, we use a short-lived hashed identifier derived from the connecting network address and a time window, together with an attempt counter. The application does not store the raw network address in these counters. Expired counters are removed in bounded batches during subsequent submissions.
Regional and language access
When our access restriction is enabled, the storefront limits access from connections identified as mainland China or browsers whose preferred language is Chinese. We use the hosting provider’s country information and the browser’s language preference for this check; it does not determine nationality or operating-system language. Verified administrators and necessary payment recovery routes are exempt. Contact customer care if you need help with an existing order.
Sharing and retention
Information is shared only with service providers needed for hosting, inquiry and transactional email, payment, delivery, and customer support. Email providers receive only the recipient and message details needed to deliver the requested communication. Records are retained only as long as reasonably required for customer care, fulfillment, security, and applicable business obligations.
Your choices
To request access, correction, or deletion of information held by Veiled Petal, email zhonghaochen66@outlook.com. Some records may need to be retained where required for completed transactions or security.
Customer accounts and order lookup
Guest checkout does not require an account. When you request access to your orders, we verify the email address using a short-lived code and associate only orders recorded under that email. Verification and sign-in cookies are essential to this requested service. Verification expires after 10 minutes; a signed-in session lasts up to 8 hours unless you sign out earlier. We store hashed verification and session secrets, not readable codes. Expired records are removed in bounded batches during subsequent verification requests. Customer account access and unsubscribe pages remain available independently of storefront browsing restrictions.
Optional marketing email
We send new arrivals and occasional offers only when you explicitly subscribe with a verified email address. Buying, submitting an inquiry or verifying your email does not automatically subscribe you. We record the preference, consent wording, source and time. You may unsubscribe through your account or an email unsubscribe link without signing in. Unsubscribing does not stop necessary order, shipping or security messages. We retain preference history to respect your choices and do not create sensitive personal-interest profiles.
External shipment tracking
Tracking links open the carrier or a third-party tracking service. Your tracking number is shared with that service when you choose to open the link, under its own privacy practices. Studio fulfillment statuses are not live carrier scans.