STUDIO POLICY · 04
Returns Policy
Return requests are accepted within 14 calendar days after tracked delivery. Please contact the studio before sending any item back so the order and return route can be verified.
Last updated · August 30, 2026Request window
Email zhonghaochen66@outlook.com within 14 calendar days after tracked delivery. Include your PayPal order reference, the item involved, and the reason for the request. Returns sent without written instructions cannot be accepted.
Eligible condition
The piece must be unworn, unused, clean, undamaged, and returned with its original packaging and protective components. Items showing wear, alteration, damage after delivery, or missing parts are not eligible for return.
Return shipping
For a change-of-mind return, the customer is responsible for a tracked return service and any related shipping cost. If the studio confirms that an item arrived damaged or incorrect, Veiled Petal will provide the applicable return or replacement instructions at no additional shipping cost.
Damaged or incorrect items
Contact customer care within 48 hours after delivery and include clear photographs of the parcel, shipping label, and piece. Keep all packaging until the review is complete.
Refund timing
After an approved return is received and inspected, the refund will be submitted to the original PayPal transaction within 5 business days. PayPal or the original payment method may require additional time before the credit appears.